As a Guest Relations Assistant at Anantara the Marker Dublin Hotel you will be the first point of contact for guests, providing a warm welcome, assisting with requests, and resolving issues to ensure a positive experience.
You will monitor and respond to online guest reviews and comments across various platforms and drive Quality throughout the hotel.
Prior luxury Hotel experience necessary.
Must currently have the right to work in Ireland / EU full time.
Specific Duties Specific duties are in line with Standard Operational Procedures issued on commencement of employment.
To carry out two audits per shift to ensure LHQA is achieved by all team members.
To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
Communicate all VIP arrivals, and VIPs houses to all departments to ensure that they receive the highest level of service.
Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.
Inspect the VIP rooms to ensure the rooms are prepared to Brand/LQA standards and amenities are placed appropriately in the rooms.
To prepare VIO amenities and welcome cards and organise to be placed in the rooms via In Room Dining.
To carry out MOD shifts.
To ensure fire health and safety procedures are being followed at all times.
To answer all guest feedback/surveys and responses in timely manner within 24 hours.
To act immediately on in stay surveys and respond to guests.
To deal with and follow on guest complaints and issues and prevent them for future.
Drive Quality.
Manage all VIP requests.
Complete incident report forms when and if required.
To regularly follow and update MOD gameplan.
Skills: Guest relations Customer Service Quality Benefits: Paid Holidays uniform