Job Opportunity:
We are seeking a highly skilled professional to oversee and ensure the quality of external and internal cash payments, adhering to strict deadlines. The ideal candidate will have previous financial services experience and excellent customer service skills.
Key Responsibilities:
* Quality assurance of cash payments
* Maintenance of client service standards and regulatory requirements
* Development of team members' skills to enhance overall performance
* Collaboration with TA partners and Team Leaders
Requirements:
* Financial services experience
* Customer service skills
* Ability to review and resolve complex issues under pressure
* Strong planning and organisational skills
* Initiative and self-motivation
* Effective verbal reasoning and numeric skills
* Proficiency in Microsoft Office
* Knowledge of working within a regulatory environment
Benefits:
* Opportunities for career advancement
* Working for a company committed to community support
* Possible movement within the organisation