Sr.
Provider Ops Manager, EU 3P Compliance - Provider ManagementJob ID: 2929098 | Amazon EU SARL (Spain Branch) - C16
Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace.
Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.
These Sellers offer hundreds of millions of unique products providing a broad and diverse inventory of products from Books, Electronics and Apparel to Consumables and beyond.
In our vision to build a global marketplace, we will enable Sellers to list, make their selection available to customers globally while optimizing their inventory placement across multiple countries.
As Sr.
Provider Ops Manager, EU 3P Compliance, you will join a dynamic team which is at the forefront of this vision to build a global marketplace.
You will be responsible for developing strategies to limit the risk of non-compliance for Sellers who are impacted by voluntary or imposed transfer from one Provider to another.
You will build and implement comprehensive business continuity framework.
You will be responsible to drive excellence in managing the business continuity program and ensure Sellers will remain compliant irrespective of the choice of their Provider.
The Candidate should be comfortable working in highly ambiguous environment.
Ownership of work is extremely important, and candidates should have a proven record of working with projects to their completion.
The ideal candidate is motivated, agile, with strong time management, stakeholders and project management skills.
This opportunity requires excellent troubleshooting, problem-solving, and communication skills.
At the core of the position is high attention to detail and delivering high quality results on time.
Your experience should highlight your focus on continuous improvement while you build systems and mechanisms that scalable and serve the Sellers and the Providers' needs.
You are expected to generate new ideas or methods to solve for immediate issues, while you will put your customers first and focus on solutions that will impact their experience long-term.
Key job responsibilities
1.
Defines business continuity strategy and drives alignment with key stakeholders on goals and critical milestones;
2.
Defines and owns the governance and mechanisms to implement continuous improvement and business continuity initiatives to exceed program goals;
3.
Defines the business continuity governance across compliance use cases, taking into account region and service specifics, while striving for scalable and standardized solutions;
4.
Responsible to update and train Providers on business continuity process, milestones and targets;
5.
Secures business continuity operations implementation and secures training of internal teams (SOPs, policies, terms and conditions, goals tracking and reporting) and drives alignment with key stakeholders, including communication, Seller Account Management and marketing managers.
6.
Responsible to initiate product features improvement to remove Sellers friction during transfers.
7.
Report progress to leadership through Weekly Business Reviews (WBR), Quarterly Business Reviews (QBR) and Weekly Program Reviews (WPR).
BASIC QUALIFICATIONS- BS or BA in supply chain, vendor/account management, operations, finance, economics or related fields.
- 5+ years of vendor/account management or operations management and continuous improvement experience
- Team orientation and willingness to roll up sleeves to solve complex, dynamic challenges
- Strong relationships building skills; experience managing stakeholders and partners to drive cross functional programs
- Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders
- Ability to collaborate with and effectively influence teams in multiple time zones and locations
PREFERRED QUALIFICATIONS- MBA from a leading business school (preferred)
- Prior marketplace experience in vendor/account management for online services and/or technical products
- Knowledge of M365, SQL and/or VBA or willingness to learn
- Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments
- History of developing and implementing end-to-end processes, driving business strategy in conjunction with senior leadership
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