Patient Experience Manager, Grade VII
Quality & Patient Safety Department, Naas General Hospital.
There is currently one permanent and whole time vacancy available.
A panel may be formed as a result of this campaign for Experience Manager, from which current and future, permanent and specified purpose vacancies of full or part time duration may be filled.
Informal Enquiries
Michelle LynchQuality & Patient Safety ManagerNaas General HospitalEmail: michelle.lynch13@hse.iePhone: 045 849802.
Purpose of the Post
The Patient Experience Manager will play a vital role in building and strengthening relationships with patients, their families and staff in Naas General Hospital. This service will empower patients to ensure their voice is heard. The Patient Experience Manager will play a key role in contributing to the Hospital’s QRPS Department. The post-holder will be expected to demonstrate expert leadership and management skills in the development and delivery of best-practice in driving the quality agenda for Naas General Hospital. This will include the management of service user feedback and the implementation of innovative programmes for service user engagement to ensure the continuous improvement of patient care. The post holder will foster excellent working relationships with multi-disciplinary teams. He/she will contribute to a mutually supportive and effective team culture within the QRPS Department.
Eligibility Criteria
Have satisfactory experience in an office under the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 at a level not lower than that of Grade IV (or equivalent).
Have at least two years satisfactory experience either in that office or in an office at a level not lower than that of Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004.
Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office.
Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland (QQI) in a relevant discipline.
Health
A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
Character
Each candidate for and any person holding the office must be of good character.
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