Job Summary
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The Voice Telecom Analyst-Intermediate will be part of a strategic team responsible for the day-to-day maintenance and support of telecommunications systems, including adds, moves, and changes on PBX systems, voice mail, and maintenance of all voice-related equipment.
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* Provide maintenance and support for telecommunications infrastructure and its associated software.
* Monitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
* Generate telecommunications usage and network traffic reports.
* Analyze, diagnose, and resolve telecommunications problems for end users; recommend and implement corrective solutions.
* Liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.
* Maintain a current and thorough knowledge of PBX systems, voicemail, wiring, and other related telecommunication systems.
* Protect the integrity and confidentiality of all patient and staff data and information in accordance with data and information security policies and procedures.
* Provides mentoring and support to others in areas of expertise.
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Key Responsibilities:
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* Perform analysis, diagnosis, and resolution of telecommunications problems.
* Recommend and implement corrective solutions.
* Maintain documentation and records.
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Requirements:
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* Typically has 3+ years of voice communications infrastructure design and support experience.
* Experience in managing enterprise systems, applications, and endpoints with tools.
* Experience maintaining a 24 x 7 x 365 network infrastructure.
* Experience in communication and collaborative technologies such as Avaya and Cisco Webex/CUCM.
* Strong documentation skill set.
* Cisco CCNA, CCNP Collaboration certifications are preferred.
* Candidates who are multi-lingual are preferred.
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About Us
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We provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Benefits:
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* Competitive pay for the work employees do.
* Fully paid maternity and paternity leave for new parents.
* Competitive Pension Plan, company-funded Death in Service Benefit x 3 times.
* Critical Illness cover for all employees up to the age of 66.
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Work-Life Balance:
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We offer enhanced annual leave up to a maximum of 27 days and flexible working opportunities to support you to work around external family commitments.
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About Our Work Environment
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We expand our expertise globally, bringing world-class care across continents through our international division - an owned and operated network of hospitals and ambulatory care centers.
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