Corporate Services Officer
Mental Health Reform is recruiting for a Corporate Services Officer.
Job description and person specification
Salary & Benefits
1. Annual Salary: €30,000 – €40,000, commensurate with experience
2. Contract Type: Permanent (subject to ongoing funding)
3. Leave Entitlement:29 days per year (inclusive of annual leave, 4 company days and 1 wellbeing day)Public holidays
4. Pension: Defined contribution pension scheme with employer contribution of 5%
5. Working Arrangements: Hybrid working available
6. Wellbeing Support: Access to an Employee Assistance Programme (EAP)
Reporting & Location
7. Reporting to: Head of Operations
8. Office Location: Carmichael House, 4 Brunswick Street Nth, Dublin, D07 RHA8
9. Working Arrangements: Full Time
Role Purpose
The Corporate Services Officer provides administrative, operational, and corporate services support across the organisation. The role supports the effective day-to-day functioning of MHR, including facilities, IT and systems coordination, compliance, finance administration, and project coordination.
Working closely with the Head of Operations, CEO, and wider team, the post-holder supports strong organisational systems, information flow, and compliance with statutory and funding requirements.
Key Responsibilities
1. Governance, Compliance & Policy Support
10. Provide administrative and secretariat support to governance structures, including Board and committee meetings
11. Support AGM preparation, documentation, and follow-up actions
12. Assist with compliance activities, including the preparation and submission of lobbying returns in line with statutory requirements
13. Maintain governance and compliance registers, records, and supporting documentation
14. Support the updating, maintenance, and implementation of organisational policies, procedures, and process documentation
2. Corporate Administration, Facilities & IT Coordination
15. Coordinate and organise meetings, events, and internal forums, both online and in person
16. Prepare and circulate agendas, papers, and documentation in advance, and minute meetings where required
17. Manage day-to-day office and facilities administration, including IT, telecommunications, health and safety coordination, office supplies, mail, and equipment, liaising with external providers as required
18. Manage systems for processing telephone and email enquiries
19. Arrange travel and accommodation for staff, Board members, volunteers and associated personnel when required.
20. Provide administrative support to the Head of Operations and CEO as needed.
3. Systems, Information & Records Management
21. Maintain organisational information systems, including CRM (Salesforce), Dropbox, and electronic filing systems
22. Coordinate system access, user permissions, and basic user support, escalating technical issues as appropriate
23. Ensure accurate data entry, document control, version management, and record-keeping
24. Support consistent use of organisational systems, templates, and tools
25. Collate and process data to support internal monitoring, KPIs, and external reporting
26. Assist with the preparation of reports, documents, and presentations
4. Finance Administration
27. Process invoices, expenses, and payments in line with organisational procedures
28. Manage invoice preparation and tracking to support timely payment and reporting
29. Prepare and reconcile membership fees and related income
30. Provide administrative finance support for projects, events, training, and workshops
31. Issue invoices and receipts for training, workshops, and services provided
32. Assist with the administration and organisation of fundraising and income-generating activities
5. Project & Operational Support
33. Provide administrative and coordination support across the lifecycle of MHR projects
34. Assist with project task plans, trackers, and follow-up actions
35. Support teams in monitoring project budgets, tracking actual and forecast costs
36. Maintain project documentation and support the development of project tools and resources
6. Monitoring, Reporting & Organisational Projects
37. Collate reports and information for the Senior Leadership Team (SLT)
38. Provide administrative support to organisational initiatives and cross-team projects
7. General Responsibilities – Supporting Strategic Goals
39. Contribute to the delivery of MHR's overall strategic objectives
40. Ensure all work aligns with data protection (GDPR), equality, diversity, and anti-discriminatory practices
41. Participate in relevant training and development opportunities as agreed with the Head of Operations
42. Undertake other reasonable duties as assigned by the Head of Operations and/or CEO
43. Maintain awareness of Health, Safety, and Welfare risks in the workplace and report concerns appropriately
Requirements
Essential
44. Relevant Third Level qualification (e.g., Degree) or equivalent
45. 1- 2 years' experience in a similar role, preferably in the not-for-profit sector
46. Strong communication and interpersonal skills, with experience engaging effectively at multiple levels within an organisation
47. Exceptional verbal and written communication skills
48. Excellent organisational skills, with the ability to prioritise tasks, meet deadlines, and maintain a high standard of work
49. Strong attention to detail and results-oriented approach
50. Self-motivated, proactive, and able to work independently on own initiative, while contributing effectively as part of a team
51. Ability to represent the organisation professionally in internal and external interactions
52. Experience working independently and collaboratively within an organisational or corporate services environment
53. Awareness of confidentiality, data protection, and compliance requirements (e.g., GDPR)
Desirable
54. Experience with Salesforce or similar CRM system
55. Familiarity with project management tools and approaches
56. Understanding of finance and governance procedures within the not-for-profit sector
Terms and conditions:
57. This is a permanent contract, subject to ongoing funding and satisfactory completion of a probationary period.
58. 37 hours per week, full-time, Monday to Friday