About Finn LoughFinn Lough is a secluded hideaway in Fermanagh offering unique accommodation, immersive spa trails, and innovative dining experiences. We are committed to regenerative hospitality, blending luxury with sustainability and creativity. Since 2013, we've grown into one of Ireland's leading independent resorts, known for design-led stays and unforgettable guest experiences.Position OverviewAs a Guest Experience Coordinator, you'll be at the heart of the guest journey, from the first enquiry through to check-out. This role combines the warmth of guest service with the drive of sales. You will ensure each guest feels welcomed, supported, and inspired, while also promoting experiences, packages, and opportunities that enhance their stay and support the business.The role suits someone with a passion for people, an eye for detail, and an instinct for creating unforgettable moments, while also being motivated by results and growth.Key ResponsibilitiesGuest ServicesWelcome guests with warmth and professionalismManage check-in and check-out processes efficientlyRespond to guest enquiries across phone, email, and in personAssist with transportation, activities, and special requestsAnticipate guest needs to deliver a personal, seamless experienceReservations & AdministrationManage and process bookings via phone, email, and online platformsMaintain accurate reservation records and guest itinerariesMonitor availability, rates, and promotional packagesSupport with reporting, stocktaking, and guest feedbackSales & PromotionsPromote and upsell packages, experiences, and eventsSupport the sales team with lead generation and follow-upsAssist with email campaigns and promotional materialsAct as an ambassador for Finn Lough, always seeking opportunities to enhance both guest experience and commercial outcomes