Overview
Join to apply for the Switchboard Operator role at Anantara The Marker Dublin Hotel.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering experiential luxury. It is imperative that the candidate delivers a high level of service in a confident and professional manner.
Responsibilities
* To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).
* Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner;
* To be fully aware of any menu updates, hotel promotions, corporate promotions or special offers.
* To liaise with other departments to ensure that all guest requests are attended to efficiently.
* To assist guests with checking into and out of the hotel in a timely manner.
* To answer guest queries in person, over the phone or via email.
* To ensure that all guests' requests are completed.
What Do We Have To Offer You
* Competitive Salary
* Premium rates for Sunday work
* Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
* Access to a variety of learning and development opportunities
* Increased holiday entitlement for long-service employees
* Meals whilst on duty in our employee restaurant
* Employee Assistance Program - mental health and well-being support
* Complimentary provision and laundry of uniforms
General Responsibilities
* To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests;
* To have an understanding of the hotel's Vision & Mission statement as communicated to the team;
* To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to;
* To be vigilant throughout the hotel to promote security;
* To have strong product knowledge of all areas of the hotel;
* To accept a flexible work schedule necessary for uninterrupted service to hotel guests and to maintain flexibility within teams;
* To comply with the hotel's cash handling procedure.
People
* To attend appraisal reviews when requested by the Head of Department;
* To understand and comply with the hotel's employee handbook;
* To attend departmental daily briefings;
* To attend monthly departmental meetings/General Team Meetings, ECCM when required;
* To adhere to the hotel's grooming procedures;
* To clock in and out of the Timepoint at the start and finish of each shift and for breaks;
* To inform your manager if you did not receive your break entitlement.
The above list is not exhaustive and may be added to in the future.
References
All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:
* A corporate email and/or phone number
* A letter in a headed paper signed by the manager / HR.
We will not ask for reference details until you reach the interview stage.
Skills
Front Office Hotel Hospitality SAP
Benefits
* Meal Allowance / Canteen
* Uniforms/Dry Cleaning
* eLearning
* Career Progression
* Employee Room Rate
* Employee Rewards
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Telephone Call Centers
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