Job Title: Application Support (SmartSimple) Location: Dublin (Hybrid) Contract Type: Day Rate Contract (1-year Contract) Strong Daily Rate Start Date: ASAP (Two Interview Stage Process) Overview: PFH Technology is partnering directly with a Dublin based Client who seeks aL1/L2Application Supportwith experience in grant management platforms and application support environments. The role involves supporting and configuring business applications, assisting with data migration activities, producing functional documentation, and delivering reporting insights through Power BI. Mandatory Qualifications: Degree level qualification in Information Technology, Computer Science, Project Management, Finance, or related discipline Key Responsibilities: Provide efficientL1/L2 application support and helpdesk management. Configure and supportgrant management workflows and schemes within the platform. Produce and maintainfunctional and technical documentation. Supportdata migration activities, including validation and testing. Create and maintaintest scripts and validation reports. Support development and maintenance ofPower BI dashboards and reporting outputs. Collaborate with stakeholders to gather and clarify business requirements. Ensure timely resolution of issues and continuous system improvement. Support system enhancements, user adoption, and operational processes. Maintain accurate records, reporting, and support documentation. Must-Have Skills & Experience: Strong experience withSmartSimple or similargrant management platforms. Proven experience inL1/L2 application support environments. Experience as anIT Business Analyst within public sector or regulated environments. Hands-on experience supportingdata migration projects. Knowledge ofPower BI dashboards and reporting development. Strong analytical and problem-solving skills. Excellentstakeholder engagement and communication skills. Experience withtesting, validation, and documentation processes. Ability to work independently and manage multiple priorities. Understanding of business processes and system configuration. Please note no visa sponsorship for this role PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway. Skills: SmartSimple Application Support Grant Management Systems Power BI Business Analysis Data Migration Requirements Gathering
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