Customer Service Expert - Order Management Job Description
We are seeking a Customer Service Expert to manage orders and provide exceptional customer service.
Job Highlights:
* Manage daily, weekly, and monthly reporting tasks
* Communicate effectively with internal and external stakeholders
* Show empathy and ownership in handling queries and complaints
About the Position:
This is an excellent opportunity for a Customer Service expert to join our team. The ideal candidate will have strong PC skills, including MS Office knowledge, and experience in customer support or order entry.
Responsibilities:
* Accurately process customer orders and ensure prompt fulfillment
* Handle daily, weekly, and monthly reporting tasks
* Provide essential product information
* Resolve inquiries related to orders, stock levels, deliveries, and invoices
Requirements:
* Fluent proficiency in German + Advanced English (C1/C2)
* Strong PC skills, including MS Office knowledge
* Experience in customer support or order entry, or a keen interest in a Customer Service career
About Us:
We are a dynamic organization that values continuous improvement and personal growth.