Operational Excellence Manager
We are seeking a strategic leader to drive operational excellence and client success.
Job Description:
As Operational Excellence Manager, you will lead the development of robust processes and workflows, ensuring consistent service delivery. You will monitor satisfaction and engagement rates, leading initiatives to rebuild trust with clients.
Required Skills and Qualifications:
* A minimum of 10 years' experience in client operations or SaaS implementation management.
* Demonstrated leadership skills, with a proven track record of managing multi-functional teams.
* In-depth knowledge of process design, governance, and KPI management is essential.