Audi Service Advisor Audi Wexford is currently seeking a service advisor to join our dedicated team.
Our service advisors provide the link between our highly skilled workshop technicians and our customers during a service visit and act as our retail center's frontline in delivering customer-focused service.
The role requires you to assist in the service department in a professional manner to ensure excellent customer service to internal and external customers.
Duties And Responsibilities: Act as the first point of contact with customers either by telephone, email, or face-to-face, seeking to convert customer queries into, when appropriate, service bookings.
Generate appropriate documentation in relation to the service booking.
Meet and greet all customers promptly in a professional and courteous manner.
Dealing with the receiving of and the handing back of a vehicle to the customer.
To agree on costs and deadlines with the customer while also clarifying issues relating to the service/repair.
Check on the progress of services to vehicles throughout the day and contact customers to communicate and receive approval and authorisation regarding any changes in the cost estimate, promised time of delivery, or recommended services.
Work as part of a team efficiently and professionally.
Liaising with other teams in the business, management, reception, warranty, parts and sales.
What we are looking for: Excellent customer service skills.
Good communication skills.
Professional appearance and good work ethic.
Ability to prioritise, multitask, and manage time effectively, particularly at peak times.
Ability to work on own initiative or as part of a team.
Good attention to detail for recording all relevant information in documentation and systems.
Demonstrate a strong interest and knowledge of the motor vehicle industry.
Benefits: Free on-site parking.
20-day annual leave.
Competitive Package.
Ongoing Bonuses & Incentives.
Branded Training with Audi.
Events & Opportunities to network.
Positive working environment.
Monday to Friday.
Join us at Audi Wexford and be a part of a dynamic team committed to providing outstanding service and support to our valued customers.
If you are passionate about the motor industry and excel in delivering excellent customer service, we would love to hear from you.
Skills: Retail Customer Service Hospitality