Job Title
Injury Claims Handler – Fixed Term Contract 12 months
Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.
With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Key Responsibilities
* Managing a portfolio of cases to ensure each case is reserved appropriately in line with Intact’s case reserving methodology.
* Proactively manage a portfolio of cases to achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
* Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.
* Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate to minimise leakage and protect the interests of the business.
* Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
* Organising and using approved internal and/or external suppliers to drive proactive settlement of claims.
* Helping and contributing towards the development of less experienced colleagues to raise standards and expertise across the team.
* Contributing to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer.
* Supporting Portfolio and Sales & Marketing colleagues by providing identifying improvements to policy wordings and supporting client reviews.
* To work always within your individual claims handling license.
* To help achieve departmental performance targets on Direct Settlements, Injuries Board acceptance rates, Compliance Diagnostics.
* To identify and maximize opportunities for the profitable development of the business through involvement in new business pitches.
* To have a full understanding of relevant legislation and market agreements/developments.
* To always adhere to Claims Best Practice.
Requirements
* CIP/ACII preferred or other recognized qualifications
* 2-3 years experience in Injury & Liability Claims
* Knowledge of local market
* Working always within your individual claims handling licence
* Customer service experience in financial services industry
* Excellent communication skills
Regulatory Requirements
* Hold or progress towards APA/CIP qualification preferred.
* This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.
Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.
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