Primary Responsibilities:
Desktop Support:
1. Deliver prompt and efficient technical support to end-users for various hardware and software issues.
2. Diagnose and address issues associated with laptops, printers, and other peripherals.
3. Install, set up, and manage operating systems, applications, and software updates.
4. Help users with account setup, password resets, and other account-related problems.
5. Develop and keep documentation of technical procedures and solutions.
Hardware Inventory Management:
1. Maintain accurate records of hardware inventory, including laptops, monitors, and other peripherals.
2. Track hardware assets throughout their lifecycle, from procurement to disposal.
3. Conduct regular audits of hardware inventory to ensure accuracy and identify discrepancies.
4. Manage the procurement and deployment of new hardware.
IT Store/depos:
1. Oversee day-to-day IT store/depos operations, manage inventory, replenish stock, and provide colleague support services.
2. Assist colleagues in choosing IT equipment and accessories based on our hardware standards.
3. Offer guidance and recommendations for hardware and software solutions.
Executive Support:
1. Provide dedicated technical support to executive-level staff, including troubleshooting, issue resolution, and proactive maintenance.
2. Prioritize executive requests and ensure timely and efficient service delivery.
3. Maintain confidentiality and discretion when handling sensitive information.
Qualifications:
1. Bachelor's degree in Computer Science or a related field is required.
2. A minimum of 5 years of experience in desktop support or a similar role is necessary.
3. Strong knowledge of Windows and macOS operating systems is essential.
4. Proficiency in troubleshooting hardware and software issues is required.
5. Excellent communication and interpersonal skills are a must.
6. Ability to work independently and as part of a team is necessary.
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