Expert Specialist
We're seeking an Expert Specialist to join our Global HR Solutions team. In this role, you will work with the HR organization, employees, and managers across a wide variety of HR processes and transactions.
Key Responsibilities:
* Take, log, assess, and resolve first line calls, chats, and emails
* Process HR transactions, log and close cases, ensuring accuracy of data
* Explain and apply HR policy and procedures to advise managers, employees, and HR on their queries
* Provide guidance to users on the use of systems, including Workday and the local intranet
* Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables
Requirements:
You will need 2+ years' experience in a fast-paced customer service, administration, or operations environment. A Bachelor's Degree (preferably in HR) or equivalent work experience is also required.
Skills and Qualifications:
* Specialized knowledge in HR
* Prior experience working in shared services
* Prior Workday experience
* Strong Data Management skills
* Strong oral and written communication skills
* Ability to navigate computerized data entry system or other relevant applications
Benefits:
This position offers a range of benefits, including flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking.
Others:
Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender.