The 4* Galmont Hotel & Spa are currently recruiting for a Front Office Receptionist. Previous hotel reception experience is essential. Opera experience a distinct advantage
PRIMARY OBJECTIVE OF POSITION
To increase customer satisfaction by providing prompt, correct, trouble free and courteous communications support for hotel guests and hotel employees by operating hotel communications systems in line with the hotel's guidelines, and MHL's corporate guidelines and service concepts.
TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE PROMPT, CORRECT COMMUNICATIONS SUPPORT
* Provides courteous service to customers by operating the switchboard according to standards
* Communicates clearly and courteously
* Demonstrates fluency in the use of equipment
* Transfers incoming calls promptly to the appropriate extension
* Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them
* Responds to customer questions regarding the hotel, in-house facilities and local events
* Provides courteous, prompt and accurate inter-hotel communications to staff and customers
* Takes and delivers accurate and complete messages
* Insures customer is awakened as requested by accepting, recording and executing wake-up calls
* Communicates with authorised employees by using paging system and/or radio
* Follows established hotel security and safety policies as required
* Identifies and forwards incoming faxes, customer mail, packages and messages promptly
* Prepares lists and reports as requested
* Checks the daily arrival list
Job Types: Full-time, Part-time, Permanent
Pay: From €13.70 per hour
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* Flexitime
* Food allowance
* On-site parking
* Sick pay
* Wellness program
Ability to commute/relocate:
* Galway, CO. Galway: reliably commute or plan to relocate before starting work (required)
Experience:
* Front desk: 1 year (required)
Language:
* English (required)
Work Location: In person