Are you looking to take your hospitality career to the next level?
We have an exciting opportunity for a Night Operations Assistant to join our team.
In this key role, you will assist in ensuring the smooth and efficient operation of our hotel during night shifts while delivering exceptional customer service.
You will be responsible for supporting guest relations by addressing inquiries and resolving any issues that may arise.
Additionally, you will help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
As a member of our Night Team, you will perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
You will collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
Providing food and beverage service to guests during the night hours is also a key part of this role.
Supporting the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards is another crucial aspect of this position.
Aid in the development of the Night team, preparing them for career advancement opportunities.
Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.
To be successful in this role, you will need 2-3 years of experience in a similar night or reception role.
Key Skills and Qualifications:
* Excellent knowledge of the hotel business
* Previous hospitality experience
* Good computer skills and knowledge of Opera
* Knowledge and experience of using the Brilliant electronic front office system
* Excellent skills in people leadership and development
* Excellent organisational skills and ability to oversee & delegate work to others
* A warm, friendly, and approachable personality when dealing with fellow staff and guests
* The ability to work on their initiative, as well as being capable of working as part of a team
About Us:
We bring the heart of hospitality to every hotel we own and operate.
We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people.
Currently, we can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
We actively encourage people from all backgrounds and abilities to apply to be part of our team.
However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
At our hotel, we're always dedicated to experiences that are all about you.