Your Experience
• 3rd level IT qualification
• 2 years' experience in similar role
• Good knowledge of MS Windows 11 – installation, configuration, and troubleshooting
• Experience supporting standard office applications (including Microsoft suite)
• Microsoft Azure/Identity and M365 administration
• Familiarity with Microsoft Server and Active Directory (end user /group management)
• Knowledge of file sharing (server or One Drive) and printing over network.
• Understanding of Networking concepts – WAN, LAN, TCP/IP, DHCP, DNS.
• Use of Microsoft Intune/Autopilot desirable
• Basic experience with PC hardware (replacing hard drives, memory upgrades)
Your Role & Competencies
• Provide dedicated telephone, email, and desk-side support to all users.
• Troubleshoot hardware, software, telephony, and network issues as they arise.
• Record, prioritise, assign, and manage all service requests and incidents according to SLA's.
• Liaise with Level 2 support, 3rd party support partners, and other business units to facilitate
resolution as soon as possible.
• Review daily health check and security reports, identify any problems and troubleshooting issues
with partners.
• Maintain up to date documentation on all services.
• Regular participation in internal department meetings.
• Strong interpersonal skills with ability to support and communicate with users at all levels.
• Self-starter who uses own initiative, and able to work effectively as a member of a team.
• Good written communication and verbal skills.
• Sound troubleshooting and analytical skills.
NO VISA sponsorhip available.
Please APPLY directly or contact me on Sarao@therecruitmentcompany.com / 01 6917002.