French Content Moderator Job
We are seeking a highly skilled and detail-oriented French Content Moderator to join our team.
About the Role
This is a full-time, permanent position that requires strong personal resilience, excellent interpersonal skills, and high adaptability. The successful candidate will be responsible for investigating and resolving reported issues, enforcing clients' Terms of Use, and gathering relevant data to develop ways to improve the user experience.
The ideal candidate will have a near-native level of fluency in French (C1-C2) and an advanced level of English (C1). They will also possess strong analytical and problem-solving skills, with the ability to make decisions, prioritize tasks, and work effectively as part of a team.
Key Responsibilities
* Investigate and resolve reported issues, such as requests for account support or potentially abusive content.
* Enforce clients' Terms of Use by monitoring reports of abuse on the site.
* Gather, analyze, and utilize relevant data to develop ways to improve the user experience.
* Recognize trends and patterns and escalate issues outside company policy to the global team.
Required Skills and Qualifications
* Fluent in French language on the near-native level (C1-C2) in oral and written communication.
* Advanced level of English (C1).
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* Strong interpersonal skills, verbal, and written communication skills, and empathy.
* High adaptability and positive approach to challenges.
Benefits
* Competitive salary.
* Private healthcare.
* Pension contribution.
* 25 days of annual leave.
* Extensive training and access to wellness programme.
Working Conditions
Full-time, permanent position with fixed working schedule from Monday to Friday, occasionally weekends and bank holidays. No shift rotations. Employees are classified as essential workers. Work from home/remote work is not an option. Office location: Dublin 18, Sandyford, Dublin South.
Please note that due to the nature of the role, candidates must be fully confident in dealing with sensitive content. Additionally, candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).