OverviewJoin to apply for the Business in Retail Advisor (Blackrock) role at Vodafone1 day ago Be among the first 25 applicants
Why work for usAt Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable worldWe believe technology is only as powerful as the people using it to create a better tomorrow
Role PurposeYour role as Business Retail Advisor is to drive sales and support the store in achieving targets while at the same time giving every customer a best in class experience and meeting their individual needs to grow customer loyaltyThis is a senior role within our retail model, therefore the BIR Advisor will be expected to deliver individual business targets alongside all other business KPI’s assigned by their Store Manager. In addition they will be expected to support the Store Manager in driving business connections in storeThey will support BIR Business Development Manager (RBDM) as part of the Business in Retail strategy by selling business solutions to Soho and SME customers within their store’s catchment area. They will partner with the RBDM to drive and close new business through the storeBoth the store, the BIR Advisor and the RBDM will have dependent new business targets but the RBDM will also be expected to close business outside of the store environment. As such, the BIR Advisor will be required to identify and forward any potential 6+ connection leads to their RBDMThey will guide, mentor and support the other team members in store around any new products, procedures or processes that arise; as well as champion and drive business connections within the store
Key AccountabilitiesRepresent the interests of business in the storeAchievement of individual sales targetsUp sell and promote additional products to business customers such as Landline on mobile, bulk textEnsure all administration associated with the role is completed correctly and within agreed timeframesDrive Pilot KPIs – volume sales, business mix, TNPSDevelop a base of loyal customers by delivering an excellent customer experience to all our customersTake ownership of your customer's issues or needs to ensure that all aspects are resolved and/or seen through to completionListen to customers’ needs and consistently meet or exceed their expectations with Vodafone’s products and servicesAlways look at things from the customer’s point of viewBe an ambassador for the Vodafone brandWork as part of a team to support customers and drive sales and customer experienceEducate and up skill the other team members in the store on business products and servicesLiaise with local hunter and RBDM on lead management for larger accounts
We Are Looking For You, If You HaveMinimum 2 years previous retail experience, ideally at Senior Sales level or aboveExperience in engaging with both Consumer and Business customersDemonstrate a working knowledge and interest in data products and smart phonesContinuously keep up to date with industry trends and competitor activity across all customer segmentsAbility to communicate effectively and positively with both customers and team members
Seniority levelNot Applicable
Employment typeFull-time
Job functionOtherIndustries: Information Services, IT Services and IT Consulting, and Telecommunications
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