Optical Store Manager
At Byrne Eyecare
Start Date
As soon as we find the "perfect" person.
Description Of the Role
This is a Store Manager role in an independent Opticians practice. We are known for 3 things.
1. Independent eyewear
2. Professional Expertise – We offer a superb choice of the most appealing eyewear. But we are not a scratch-your- head and browse around kind of place. There is a more sophisticated and effective way to help clients choose the right glasses than trial and error, trying on frames at random.
Our unique "Eyewear Style Consultation" is designed to make the customers quest for new eyewear an enjoyable experience. It saves them time and hassle. They find out definitively which frame styles will suit their face shape. It makes their decision on new eyewear easier and gives them confidence in what they choose.
The consultation is an opportunity for the client to discover the right style of eyewear for them in a no-pressure, relaxed environment with the help of a professional.
1. Personal Service – No more treating customers like they are just a number.
We are a small team of friendly, welcoming, real people. Clients can call us and have a conversation.
To give our clients the best service, we do things a bit differently.
We work like any professional service and offer an appointment-based dispensing service for the client's convenience, and so we can spend the necessary time with them to get it right.
To do it properly, to show the full collection and unique choice of styles, and to give the client the benefit of getting straight-forward professional advice, we encourage clients to schedule an appointment.
This is a nicer way to work Who wants to be treated like just a number? By someone who couldn't care less? Knowing you will be forgotten 5 minutes later. Instead, we'll take the time to answer all your questions, we'll get to know your requirements and get to know you a little with an enjoyable cup of tea in the process. You'll see a real, sincere person who is knowledgeable, helpful and passionate about what they do.
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ABOUT YOU
This type of role is perfect for you if;
. You are highly organised and have top level attention to detail.
. You possess leadership skills and enjoy leading a team.
· You are passionate about eyewear and style
. You have significant retail and or Optical experience.
· You enjoy dispensing (selling) eyewear and are confident and can do it with flair
· You like to make personal connections with clients, whether that's on the phone, in reception or in a dispensing consultation.
· You get a buzz from being on the shop floor, seeing browsers, selling, getting involved in the day to day tasks that happen in a boutique business to create an exceptional experience for customers
· Your skills are far above the average dispensing optician/ assistant/Store manager when it comes to communication, understanding customer perceptions, building personal relationships, delivering an experience, and being able to step in at any stage of the customer journey and handle any situation with finesse.
· You're a team player but relay clear instructions to the team – getting involved setting the practice up each morning, greeting clients as they arrive, making drinks for clients, quality control and checking in client's eyewear. You'll do whatever it takes to deliver an exceptional experience to a client.
· You're not interested in "only getting your wages," but in developing your skills and your career, and making a positive contribution to a business establishment and the community it serves.
· You understand what it means to be a hard worker and are able to withstand the pressures of a fast-paced, deadline-driven work environment.
· You pay attention to the details – our clients demand the highest standards and that is why they choose us.
· You are confident and communicate confidently to reassure clients that they are in capable hands.
· You are articulate, able to communicate clearly
· You are able to give world class service, and are genuinely interested in building strong and enjoyable relationships with clients
This is the ideal position for someone who wants to continue to learn, and expand his/her abilities and deliver the highest possible level of dispensing expertise.
This is where you should be honest with yourself, do some reflection, or ask a trusted friend or family member if you are a right fit for this job.
WORK DAYS
This is a full or part time position and includes Saturdays. Hours are 9.30am to 5.30pm. We are closed on Sundays and bank holidays. At least one Saturday is guaranteed off per month. Three or Four days part-time will be considered.
WORK ENVIRONMENT
We operate across two floors in MacDonagh Junction Shopping Centre.
You will be part of a team of 1 to 4 people depending on the day you work. So we are a small and close team. We depend heavily on each other, and we take our responsibilities to each other and our work seriously.
Each team member must be extremely dependable. We practice the art of flexibility so that we can work together in the most effective way, to respond to any challenges during busy periods when we are at capacity. Awareness is important. Being able to spot when someone needs help. Awareness means seeing a problem before it becomes a problem. Communication is vital. As is the ability to keep cool and convey confidence in the face of any challenge.
YOUR SKILLS
You are highly organised and have top level attention to detail.
You possess leadership skills and enjoy leading a team.
You are skilled and confident in adjusting and fitting high-end frames.
Absolute musts are the ability to select the right frame for the right face, the ability to make strong recommendations to clients, as well as attentive listening and fact- finding so you present the right solution to that individual.
You are a capable and confident dispensing optician/ Optical Assistant – able to handle ANY dispensing issue from complex prescriptions to unusual frame fittings.
You understand and have a flair for fashion, style, and colour.
You are interested in the world of eyewear design and display a genuine passion for the products you work with. You are an eyewear enthusiast
You have a strong command of the English language, both written and verbal. You are conscious of maintaining a professional appearance, including in how you speak and how you act. You also have excellent time management and organizational skills.
YOUR PERSONALITY
It matters. A lot. Whether you are introverted or extroverted, we need you to be passionate and determined and not give up easily when faced with challenges (i.e. when things get hard). You are extremely detail-oriented. You are articulate. You have a good sense of humour and a cooperative attitude. You show kindness, patience, and respect to all people. You are ethical and honest, even when no one is watching. You are punctual. You are able to take constructive criticism and correction without getting defensive. You look for solutions, not excuses. You are an avid learner, and extremely resourceful in finding solutions. You are a problem solver, not just a problem reporter.
YOUR WORK ETHIC
You enjoy working and are grateful for opportunities to use your talents and skills to make a positive influence, and to earn a living.
You don't view your job as an interruption to your life, but as a natural part of your life. You understand that you are not getting paid just for being at work, but for how you spend your time at work and the value you bring to the business.
We have extremely high standards for the quality of our work, and strive for excellence in all that we do. Our clients know this, and they keep coming back. We need someone who will be able to keep up with us and work to the highest standards.
So what are your responsibilities?
Your responsibilities will be very diverse, some are creative, some are mundane, but all are necessary to keep the business operating profitably. As a Store Manager you will also be expected to help guide the retail staff in training and support. We will support you and there is always help when you need it. We don't expect you to know how to do everything that is required at once, but we do expect you to be observant, resourceful, and a quick learner. If you need to know exactly what your duties are every day and you need lots of time to get things done comfortably, then this is not the place for you. If you like variety in your work, thrive when challenged, and take pride in your accomplishments, then this job will provide it.
Why would you want to work here?
If you've made it this far, then we congratulate you. You're either close to being the "perfect" fit, or you're just very curious. We're not trying to overwhelm you; we just want to be very clear with our expectations so neither of us is disappointed.
If you did a reference, check on us, you'll discover that although we're direct, we are extremely friendly, kind, and caring people. We will treat you like family. Although we work hard, we like to have fun, we like to relax, we are very understanding, we treat you with respect, and we care about your experience with us. We believe you will excel when you're challenged, especially if you love what you do, where you work, and the people you work with. We believe we can offer that opportunity to the right person.
The Application Process?
*Please respond via indeed email your interest with an up-to-date CV.
*Candidates chosen will only be emailed. We will email you an application form(s) to be sent back.
*Candidates chosen at this stage will be phoned.
*Candidates chosen from phone call will be asked to attend in person for interview.
*Successful candidates will be asked to attend for a follow up interview.
Job Types: Full-time, Part-time
Pay: €36,000.00-€40,000.00 per year
Benefits:
* Employee discount
* On-site parking
Work Location: In person