Overview
Colleague Manager – Lead and inspire your team in a fast-evolving retail environment. At M&S, we’re reshaping how we serve customers and empower colleagues with innovation, agility, and excellence. If you’re ready to lead with purpose and make a real impact, this new role offers an opportunity to contribute to our transformation.
Responsibilities
* Take full accountability for your direct reports, owning their end-to-end experience.
* Mentor and develop your team to be their best, celebrating success and managing performance effectively.
* Collaborate with the store leadership team to deliver shared objectives.
* Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
* Act on customer feedback with urgency to go above and beyond.
* Empower teams to take ownership of Service, Selling, and Filling.
* Create a great place to work by listening to and acting on colleague feedback.
Deliver with Excellence
* Ensure the store trades safely and legally at all times.
* Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
* Implement launches, events, and campaigns flawlessly, right first time.
* Drive accurate execution of all processes and guidelines in collaboration with your team.
Drive High Performance
* Raise the bar through coaching and performance development.
* Lead your team to deliver a consistent and exceptional customer experience.
* Drive sales and contribution through the consistent delivery of key inputs.
* Demonstrate digital confidence across platforms including Time & Attendance, MyHR, Teams, and PowerBI.
People Accountabilities
* Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work, scheduling, holiday management, and more.
* Manage new starters through probation effectively.
* Spot and develop talent to meet future succession needs.
* Ensure duty of care calls and Returns to Work are completed promptly.
* Conduct absence review meetings where applicable.
* Complete 100% of check-ins, celebrating success and managing performance.
* Ensure compliance learning is completed by all colleagues.
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