Customer Experience Advisor Role Overview:
We are seeking a skilled professional to welcome and support customers in various dealership settings.
Key Responsibilities:
* Provide detailed product knowledge on vehicles, technology, and aftersales services.
* Guide customers through features, connected services, and new model launches.
* Handle queries and concerns with professionalism, ensuring swift resolution.
* Assist in vehicle handovers to ensure customers fully understand their car's features.
* Collect and share customer feedback to enhance the dealership and brand experience.
* Support marketing and customer engagement events within the dealership.
* Maintain accurate records on the CRM system and follow up proactively with customers.
The Ideal Candidate:
* Must hold a clean, Full Driving Licence.
* Previous experience in customer service, automotive retail, or a related sector is highly desired.
* Strong interpersonal and communication skills with an enthusiasm for cars, technology, and customer-first mindset is essential.
* Proficient with CRM systems, digital tools, and MS Office is essential.