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Technical customer service

RECRUITERS
Service
Posted: 4 December
Offer description

I'm partnering with a well-established machinery distributor in North Dublin to find an organised, customer-focusedService Support Coordinatorto join their close-knit team.In this role, you'll be the key link betweencustomers, service engineers and the internal sales/admin teams. If you enjoy a mix of administration, customer care and logistics coordination — and you want to work in a company where everyone genuinely knows each other — this is one to look at.Location:Dublin 9 ( on site, free parking)Salary:€35,000 - €40,000What you'll be doing:Handling incoming service calls and enquiriesLogging jobs and coordinating engineer schedulesStaying in regular contact with engineers to track progress and required partOrdering parts and updating service recordsFollowing up with customers for POs once jobs are completedSupporting invoicing: collecting accurate job details & cost infoGeneral service admin and support to the sales teamWhat we're looking for:Ideally, we are looking for people coming from forklift companies, warehouse equipment suppliers, industrial machinery distributors, construction equipment suppliers, manufacturing, engineering services, automotive parts and service, or HVAC/industrial cleaning equipmentThis role is ideal for someone coming from sales or sales support who wants to focus on customer service, coordination, and admin rather than cold calling.Experience with invoice / POs.Experience in manufacturing, machinery, or materials handling. (advantage)Strong customer service and communication skillsExperience coordinating schedules or working in a service/logistics environmentSolid admin ability and attention to detailComfortable working with engineers / technical teamsBackground in machinery, manufacturing or materials-handling industries is a plusConfident using relevant software and internal systemsHighly organised with good follow-throughSTAMP 4 or EU citizenshipWhy this role?Stable, long-standing business with approx. 20–25 employeesSupportive environment where engineers and office staff work closely togetherVaried role mixing admin, coordination and customer interactionHours: Mon–Thurs 8:30–17:00, Fri 8:30–16:00On-site in Santry, Dublin 9If you feel you are a match for this role, you can call me on 0 for an immediate interview.If you're someone who likes keeping operations running smoothly, enjoys fast-paced coordination work, and wants to be part of a friendly, established team — I'd love to speak with you.If you are curious to know more and if your profile fits perfectly with this position, please reach out to Iraia at or send us your updated CV to By applying here you agree to RECRUITERS storing your CV in our secure applicant tracking system (ATS; Bullhorn). As your consultants, we are dedicated to helping you find a new job in your field of expertise and, equally, to keeping your personal information secure at all times. Your CV will not be sent to any third party without your consent.

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