About Us
We are Ireland's leading indigenous
Building Energy Management System (BEMS)
provider, established in 1984. For over four decades, we have delivered advanced energy management solutions, helping businesses optimise performance, reduce energy usage, and improve sustainability.
We already have a remote support bureau, SCS InSite. Now we want to further enhance our customer offering by establishing a
dedicated aftersales department
which will provide best-in-class support and maintenance across multiple jurisdictions to include ROI, UK, Spain & beyond.
Role Overview
The General Manager of
SCS Support
will be responsible for establishing, developing, and leading our dedicated maintenance division. This role combines strategic leadership with hands-on customer engagement to ensure we deliver a world-class post-project completion service to our clients.
You will have the opportunity to
build and lead a support team
, while taking primary responsibility for
sales
,
renewals and revenue growth.
Driving a culture of service excellence while ensuring smooth delivery of aftersales support across our customer base.
Key Responsibilities
* Own the revenue targets and P&L
for maintenance/aftersales, build and execute a growth plan across ROI, UK, Spain & New markets.
* Lead the development and growth of the
SCS Support and maintenance department
.
* Build, manage, and mentor a high-performing customer support team.
* Develop processes and standards to ensure consistent, high-quality aftersales service.
* Serve as a key customer contact, ensuring strong relationships and a "customer-first" approach.
* Work closely with internal teams (engineering, projects, telemetry and sales) to align support with customer needs.
* Track and report on departmental performance, ensuring continuous improvement.
* Stay up to date with emerging technologies in
BEMS/EPMS
and incorporate best practices.
Qualifications & Experience
* Basic understanding of
building services
, preferably including
BEMS/EPMS
systems.
* A general knowledge of the systems we deploy:
Tridium, Trend, Allen Bradley, Siemens, Cylon, Automated Logic
.
* Strong leadership and organisational skills with proven ability to build and manage teams.
* Demonstrated
customer-focused mindset
, with a passion for going above and beyond to meet client needs.
* Excellent communication, presentational & interpersonal skills.
* Experience in service operations, aftersales management, or technical support would be an advantage.
* Registered to work in Ireland immediately.
Personal Attributes
* Strategic thinker with a hands-on approach.
* Strong problem-solving and decision-making abilities.
* Driven, ambitious, and motivated to build a new function within a growing business.
* Collaborative, empathetic, and committed to customer success.
What We Offer
* Competitive salary
* Generous performance-related bonus scheme
* Pension contribution
* Healthcare benefits
* Career development opportunities in a growing & dynamic business
How to Apply
* Please send your cover letter and CV
to
, quoting reference
SCSSupportGM925
.