Job Title: Service Operations Manager
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Overview:
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We are seeking an experienced and skilled individual to join our team as a Service Operations Manager. In this role, you will be responsible for managing the day-to-day operations of our service team, ensuring that we deliver exceptional customer service while maintaining high standards of quality and efficiency.
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Main Responsibilities:
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* Coordinate driver resources to ensure efficient and effective delivery of services to customers;
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* Develop and implement strategies to improve customer satisfaction and retention;
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* Manage and maintain accurate records and reports related to service performance and customer feedback;
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* Collaborate with the service management team to identify areas for improvement and develop solutions to address them;
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Requirements:
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To be successful in this role, you will need:
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* A valid full driving license and experience in fleet management;
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* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues;
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* Strong problem-solving and analytical skills, with the ability to identify and resolve issues quickly and efficiently;
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* Ability to work independently and as part of a team, with a flexible approach to working hours and shifts;
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* Basic computer skills and familiarity with Microsoft Office software;
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Benefits:
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We offer a competitive salary package, including a company vehicle and fuel card, as well as opportunities for professional development and career progression.
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About Us:
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We are a dynamic and growing organization, committed to delivering exceptional service to our customers. We value diversity and inclusivity, and offer a positive and supportive working environment.