About Us
Built in 1854 to "take the guest's breath away," Great Southern Killarney remains one of Ireland's most iconic hotels. Set on six acres of private gardens in the heart of Killarney, we blend Victorian charm with modern luxury and genuine Irish hospitality. We're proud to create unforgettable experiences for every guest and we're looking for a Receptionist to help us do just that.
About the Role
As a Receptionist, you'll be the friendly face of Great Southern, welcoming guests, anticipating their needs and ensuring every stay runs seamlessly from check-in to check-out. You'll be part of a professional, supportive team that values tradition, warmth and excellence.
Key Responsibilities
* Deliver a professional, personalised welcome and farewell to each guest.
* Manage check-ins, check-outs, payments, and daily guest communications.
* Respond to phone and email enquiries promptly and helpfully.
* Coordinate with other departments to guarantee exceptional service.
* Provide information on hotel facilities and Killarney's attractions.
* Handle special requests with care and creativity.
What You Bring
* Previous experience in a front office or reception role, ideally in a luxury hotel.
* Excellent communication and customer service skills.
* Strong computer literacy and confidence using booking systems.
* A calm, professional manner and genuine passion for hospitality.
* A well-presented, reliable and friendly attitude.
Why You'll Love Working With Us
* Staff bedroom rates across the Scally Hotel Collection.
* Discounted meals, spa treatments and gym memberships.
* Annual parking in central Killarney for just €10.
* Free meals on duty and uniforms provided.
* Training, development and clear career progression opportunities.
* Long service recognition, monthly awards & social events.
* Employee Assistance Programme and "Bike to Work" scheme.
* Discounted rates for local businesses.
Our Culture
At Great Southern Killarney, hospitality is personal. We're proud to be a family-run hotel that values trust, kindness, and respect. We believe in open communication, teamwork, and creating an inclusive workplace where everyone can grow and thrive.
Join Our Family
If you're passionate about people and love creating memorable moments, we'd love to hear from you.
Please send your CV to Caoimhe Spillane quoting Receptionist.
If you don't hear from us within three weeks, please consider your application unsuccessful this time.
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Employee discount
* Gym membership
* On-site parking
Work Location: In person