Customer Service Advisor – Personal Lines | Mayo
My client is hiring a dedicated Customer Service Advisor - Personal Lines to join their supportive team in Castlebar, Mayo. This is a chance to be the central point of contact for clients, managing their personal insurance needs and ensuring an excellent service experience. If you are passionate about customer care and looking to advance your career in insurance, we want to hear from you!
Location: Onsite in Castlebar, Mayo
Salary: €35,000 - €40,000 DOE
The Role: Customer Service Advisor
The primary function of this Customer Service Advisor role is to provide an excellent client experience through positive engagement, supporting clients both face-to-face and over the telephone. This is a crucial position focused on client retention, new business generation, and administrative support.
Key Responsibilities
* Promote and generate new business across all personal lines classes (Motor, Home, Farm, Van, Health, and Marine).
* Process policy queries and changes promptly in line with existing client needs.
* Support the annual renewal cycle, ensuring high client retention rates.
* Handle day-to-day administrative needs associated with personal lines policies.
* Identify and act on cross-sell opportunities.
* Ensure full compliance with CBI, CPC, GDPR, and all internal policies.
What You'll Bring to the Team (The Person)
The ideal candidate for this Customer Service Advisor – Personal Lines role will be customer-focused and committed to providing excellent service.
* Experience: Previous experience and knowledge within a personal insurance environment is required.
* Qualifications: APA qualified or actively working towards this qualification is a strong advantage.
* Skills: Strong interpersonal and verbal communication skills are essential.
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