· Full understanding of CTSI SOP's to ensure the customer SLA's are fully understood and achieved
· Escalate continued non-compliance to EMEA Team Lead
· Issue root cause and corrective action to service provider to provide Invoices correctly
· Address any general questions regarding the solution
· Understand customer-service provider SLAs. Have clear understanding of service providers' commits and processes.
· Become an advanced user of the CTSI TMS solution.
· Identify where Errors have occurred and engage with the relevant party to fix errors on invoicing
· Ensure that all customer SLA/KPI requirements are met.
· Providing training for the customer, customer partners and internal employees on the CTSI TMS application
· Logging tickets on the internal IT portal for any issues with reports/TMS
· Ensure ful understanding on any internal tools (Insight, Actions, BI)
· Support Supervisor / Manager on all other accounts as and when required.
· Provide direct quality customer care to ensure customers' expectations are exceeded
· Support Client Processes
· Independent resolution of job related issues including right priority setting
· Take ownership for issues – drive delivery of the service commitment to the customers via strong problem solving skills and proactive approach to exception management.
· Develop and maintain intimate knowledge of customers current and anticipated business practices and processes.
· Perform detailed analysis of data from various sources to make informed decisions.
Expected years of experience
(Minimum)
· Minimum 2 years in logistics industry desirable
· Experience in freight Audit desirable
· Strives to deliver excellent quality.
· Strong communication skills (verbal and written) in English.
· Self-motivator and team player /works well under pressure.
· Strong interpersonal and social skills and awareness – across cultural boundaries.
· Proven analytical skills.
Expected Qualifications
· Leaving Certificate
· Minimum of two years in a customer service environment
Job Type: Full-time
Pay: €32,000.00-€35,000.00 per year
Benefits:
* Bike to work scheme
* Company pension
* On-site parking
* Work from home
Ability to commute/relocate:
* Limerick, County Limerick: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Customer service: 2 years (preferred)
* Logistics: 2 years (preferred)
Work authorisation:
* Ireland (required)
Work Location: Hybrid remote in CO. Limerick, CO. Limerick
Expected start date: 16/02/2026