The Red Hat Sales Cloud team is looking for a Senior Business System Analyst, Salesforce to join us. In this role, you will work as a member of a highly dynamic and collaborative technical team. The team is tasked with design, development, and functional support for the Red Hat Sales Cloud (Salesforce Sales Cloud and Salesforce Marketing Cloud). You will implement and execute a strategy to help the team deliver high-quality products and build a quality-first culture within the development team. You will collaborate closely with Product Owner, Salesforce Engineers, Enterprise architects, and testing and support teams to execute and deliver solutions and tools in alignment with the organization's vision and strategy.What You Will DoWork closely with global and regional stakeholders, development teams, and architects to solve business problemsWriting user stories, acceptance criteria as per business needsDriving team refinement sessions and implement solutions using salesforce configurationAnalyze business requirements perform gap analysis and root cause analysisWork with cross-functional teams to identify dependenciesEnsure compliance with SOX, business controls, and IT general controlsIdentify system gaps and propose, design, and build solutionsWhat You Will BringGraduate university degree in computer science, computer engineering, or a similar field5+ years of SFDC experienceDemonstrated experience working as part of an agile development teamExperience with CI and CD tools like Git, VS Code, SonarQube, and the release processSolid knowledge of customer relationship management (CRM) softwareUnderstanding of the overall SFDC ecosystemSolid problem-solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationshipsDesire to learn and apply new technologiesAbility to learn quickly and master new skills as necessaryExemplary interpersonal skillsKnowledge of Salesforce Sales CloudThe Following Are Considered a PlusSFDC certificationsAgile certificationsAbout Red HatRed Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Inclusion at Red HatRed Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.Equal Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application- General inquiries, such as those regarding the status of a job application, will not receive a reply.