Retail Store Management Opportunity
We are seeking an experienced and skilled Retail Store Manager to lead our front-line cashier team and support daily store operations.
Main Responsibilities:
1. Oversee and ensure the smooth running of the cashier operators, ensuring efficient service delivery and customer satisfaction.
2. Handle customer queries, requests, and complaints in a professional and courteous manner, adhering to company procedures and protocols.
3. Maintain staff dress code and appearance standards, promoting a positive image of the organization.
4. Stay up-to-date with relevant legislations and regulations, ensuring compliance and effective job performance.
5. Foster strong relationships between staff and management, facilitating open communication and teamwork.
6. Ensure exceptional customer care is provided at all times, meeting or exceeding customer expectations.
7. Support the induction, training, and development of staff members, enhancing their skills and knowledge.
8. Enforce adherence to company rules, policies, and procedures, maintaining a safe and productive work environment.
9. Monitor and maintain accurate records of staff timekeeping and attendance, identifying areas for improvement.
The ideal candidate will possess:
* Strong leadership and interpersonal skills, with the ability to motivate and guide team members.
* Excellent communication and problem-solving skills, with a solutions-focused approach.
* A customer-centric mindset, prioritizing customer needs and satisfaction.
* A high level of personal drive and initiative, with a proactive attitude towards achieving goals.
* Integrity and honesty in all aspects of work, fostering trust and respect among colleagues.
* Effective teamwork and collaboration skills, working seamlessly with others to achieve common objectives.