We are looking to recruit an experienced Senior Sales Support for our well-established client in the finance industry.
Key responsibilities:
* Liaise with Senior Management across Customer Service, Risk, Finance, Marketing, and International.
* Management of SME customer accounts, liaising with relevant departments (COLEs, Additional Outlets in general and temporary terminals). Summarising support issues and general account management activities.
* Progress reporting on multiple projects such as sales campaigns and bank engagement.
* Management of Lead Portfolio on CRM System Launching new initiatives for internal referral reporting structures and increasing product adoption.
* Engagement with branches at all levels.
* Become the CRM expert, using the system to create advanced reports in Excel.
* Deliver bespoke reporting and analysis of Sales metrics, reports, and channel trends to the Sales Management Team.
Tasks
* Owning the Additional Outlet process and related services.
* Processing change of legal entities for applicable merchants
* Arranging Temporary Terminals for merchants where applicable
* Engagement and reporting
* SugarCRM Champion
Potential Additional
* Mapping Sales Support processes in Promapp Software
Candidate profile
* Admin experience
* Strong MS Office skills - Advanced Excel is a must
* Strong process and mapping data skills
* Interpersonal and customer service skills
* Fluent in the English language
* Problem solver
* Comfortable working collaboratively, virtually, and independently.
Salary:
* 30, ,000