About Ekco
Founded in 2016, Ekco is one of the fastest-growing cloud solution providers in Europe!
We specialize in enabling companies to progress along the cloud maturity journey, managing transformation, and optimizing technology investments.
️In short, we take businesses to the cloud and back!
We have over 1000 talented colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia.
The Role
As a Cyber Incident Responder (Systems Specialist), you will play a critical role in incident investigations and infrastructure recovery, focusing on system isolation, restoration, and hardening. You will be part of a high-performing CIRT team supporting clients during and after cyber incidents to ensure secure network operations.
Incident Response is a demanding role, often requiring extended hours, rapid decision-making, and flexibility, including working nights, weekends, and holidays to restore operations.
The role peaks during active incidents, but also includes recovery and downtime periods where responders can rest and recharge.
Objective of This Role
Lead crisis efforts during cyber incidents, working on compromised systems to support security investigations, recovery, and preventative measures. Support the Network & Investigation teams, contribute to documentation, and improve tooling and processes through proactive functions.
The ideal candidate
Quickly understand customer environments, often with limited documentation, and implement architectural changes in real-time. Must be based in Ireland, able to attend workshops, and travel nationally and internationally as needed.
Key Requirements
* Strong knowledge of Microsoft products: Windows Server, AD, CA, RDS, WSUS, GPM, IIS, Failover Clustering, Exchange, SCCM, SharePoint
* Experience with M365, Azure, Intune, Entra ID, SharePoint Online
* VMware vSphere, vSAN, NSX
* Citrix and Azure Virtual Desktops
* RMM tools like Ncentral’s N-Able, Connectwise, or similar
* Disaster recovery planning and testing
Exposure to:
* Linux (RHEL, Ubuntu, Debian)
* Networking (TCP/IP, DNS, DHCP, VLAN, VPN, firewalls)
* Server hardware (Dell, HPE, Lenovo), hyperconverged nodes
* Enterprise storage (Dell, Pure, NetApp)
* SSL management, monitoring tools, PowerShell, Docker, Kubernetes
* Site-to-site replication software, backup software, ITIL framework
You will also need:
* Strong troubleshooting, communication, and customer service skills
* Ability to prioritize, work under pressure, and collaborate
* Eagerness to learn, document, and improve environments and processes
Benefits/Perks
* 25 days leave + public holidays, birthday leave
* Company pension scheme with 5% employer contribution, flexible salary sacrifice
* Employee Assistance Programme (EAP)
* EkcOlympics and unlimited access to Pluralsight
* Opportunities for growth and international experience
Why Ekco
* Microsoft’s 2023 Rising Star Security Partner of the Year
* Top VMware & Veeam partner
* Ranked 4th in Deloitte Fast50 Awards
* Committed to diversity, equality, inclusion, and belonging
* Encourages internal mobility and development
* Flexible, family-friendly working environment
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