Join to apply for the IT Support Engineer L2 role at The Recruitment Company Pty Ltd
Dublin - Park West location - Hybrid with 1 day/week WFH
A supportive, people-first team culture
€45K-€60K/year + benefits + bonus
My client is a dynamic and growing MSP with a passion for great technology and excellent customer service. Their team is collaborative, friendly, and supportive. They are looking for someone who shares that energy. As a Level 2 Engineer, you'll troubleshoot complex issues, work on client and server environments (virtual and physical), and engage with cloud and on-premise services. You will also implement IT solutions, mentor junior staff, and contribute to impactful projects for their clients.
Your Responsibilities
Resolve support tickets and technical issues efficiently
Act as an escalation point for Level 1 support
Communicate clearly with clients, ensuring their needs are met and exceeded
Deploy and document new IT solutions for various businesses
Assess and introduce new technologies for service offerings
Maintain accurate client documentation and technical reports
Mentor and train junior technicians
Your Experience & Education
No VISA sponsorship available.
3+ years’ experience with Microsoft 365 and Azure Admin portals (Exchange, SharePoint, etc.)
Strong skills in firewall, wired/wireless networking, troubleshooting
Familiarity with Intune, Windows Server (2016+), Active Directory, DHCP, DNS
Project implementation experience and good documentation skills
Team player with excellent communication skills and attention to detail
Experience in an MSP environment is a plus
Certifications such as CompTIA Network+, MCSA/MCSE, CCNA, Azure AZ-104, MS-102, MD-102 are highly desirable
Experience with PSA systems and time management tools is a plus
Please APPLY directly or contact me at sarao@therecruitmentcompany.com / 016917002 for further details.
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