Food & Beverage Assistant
Reporting To: Food & Beverage Manager, Assistant Food & Beverage Managers, Supervisors, Restaurant Manager, Bar Manager, Duty Manager.
Main Purpose of the Job: To ensure that customers are served efficiently and that orders are served accurately and with courtesy to the standards required by the Company.
Responsibilities
* Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements for the day.
* Maintain the highest levels of personal hygiene to comply with both Food Safety regulations and MHL Grooming policies.
* Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents.
* Greet customers in a welcoming manner and seat them where appropriate.
* Deliver a customer service experience that is warm, personal and engaging.
* Maintain a presence in the room regardless of how few customers there are during service, carrying a tray at all times.
* Take orders promptly, clearly and accurately. Complete till operations ensuring all procedures are adhered to and that all staff use their own pre-allocated micros card.
* Check frequently that guests are content with meal/beverage/service and ensure that all guests receive polite and courteous attention.
* Ensure tables are always free of unnecessary crockery, cutlery, sauces etc.
* Assist in the documentation of all quality standards and adhere to these standards at all times.
* Value the importance of teamwork showing respect for all members.
* Maintain a close working relationship with the Kitchen Team and other associated departments.
* Strive to have a complete knowledge of all elements of the food and beverage product in order to communicate comprehensively this product to the customer.
* You are responsible for efficient service with minimum fuss or delay.
* Daily cleaning duties such as sweeping, hovering and mopping of floors/cleaning of equipment such as coffee machines/ using glass washers and to carry out extra duties such as deep cleaning as required.
* Ensure compliance, at all times, of all relevant legislation relating to weights and measures, licensing and under-age drinking.
* Adhere to all purchasing and stock control systems and procedures in place.
* Ensure that a complete handover is done with the on-coming shift and that any checklists, reports and tasks have been completed.
* Complete any reasonable task that is given to you by your supervisor without complaint or question.
* Actively monitor the hotels communication channels for updates and information such as Beekeeper and notice boards.
* Respect guests and colleagues privacy and regard all information as confidential.
Skills
Hospitality Industry Hotel
Benefits
* Parking
* Paid Holidays
* Meal Allowance / Canteen
* Gym
Seniority Level
* Entry level
Employment Type
* Full-time
Job Function
* Management and Manufacturing
Industries
* Food and Beverage Services
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