Job Overview
As a Donor Care Team Lead, you will be responsible for leading the donor care team and overseeing all aspects of donor care operations.
This role offers a flexible hybrid work model in Dublin City, requiring a permanent presence.
Key Responsibilities:
* Lead the donor team and oversee all aspects of donor care operations.
* Oversee relationships with third-party phone support agencies.
* Deliver training and design stewardship plans.
* Analyse feedback to support continuous improvement.
* Process donations timely and manage reconciliation reports.
* Collaborate with marketing and communications.
Requirements:
The ideal candidate will have a qualification in marketing or a related area, along with proven experience in donor care, customer care or supporter relations management. Leadership and management skills are essential, along with attention to detail, strong communication, organisational, IT skills and data management skills.
What You'll Get:
* A competitive salary.
* Invaluable and transferable experience within a reputable organisation.