Overview
Company Description
With over 25 years' experience in offering specialist supply chain solutions to the mobile phone and technology industries.
Fónua have developed an industry leading Device Ownership & Supply Chain Optimisation Model.
Fónua have long standing direct procurement relationships with all of the key mobile device hardware OEMs.
Our Mission
To continuously optimise our partner's distribution requirements through the delivery of innovative products and services.
We will fulfil both vendor and customer needs through efficient supply chain, extensive product knowledge and value added solutions delivered profitably by dedicated and professional employees.
Our Vision
To create value and make a difference
Our Values
Creativity & Imagination
Passion Energy & Ambition
Hire & Retain the Best
Leadership
Teamwork
Respect
Excellence
Position
Role Overview
We are seeking a motivated and detail-oriented Junior QA / Product Support Engineer to support the quality assurance and stability of our applications.
Working into the Quality Manager, the successful candidate will be responsible for executing end-to-end test cases, reporting on results, engaging with stakeholders including customers and assisting with root cause analysis of defects and production issues.
This is an excellent opportunity for someone early in their QA or support career to gain hands-on experience across testing, analysis, and product support activities.
Responsibilities
Execute end-to-end test cases across multiple systems and applications
Accurately document and report test results, defects, and observations
Assess test outcomes to identify patterns, risks, and areas of concern
Perform initial root cause analysis for defects and support issues
Work closely with developers, product owners, and senior QA engineers to reproduce and resolve issues
Maintain and update test cases and supporting documentation
Support the introduction of new / enhanced services
Support product releases by validating fixes and enhancements
Support the development of test case automation
Assist with day-to-day product support queries as required
Requirements
Required Skills & Experience
Understanding of software testing concepts and QA methodologies
Basic understanding of SQL or data validation techniques
Experience executing manual test cases and documenting results
Strong analytical and problem-solving skills
Ability to clearly communicate issues, findings, and outcomes
High attention to detail and a structured approach to work
Willingness to learn and develop technical and business knowledge
Desirable Skills
Exposure to Infor M3 ERP
Previous experience in a QA, application support, or service desk role
Personal Attributes
Proactive and eager to learn
Comfortable working in a collaborative team environment
Able to manage multiple tasks and priorities
Methodical, organised, and quality-focused
What We Offer
Opportunity to grow within a QA and product-focused role
Exposure to enterprise systems and real-world business processes
Supportive team environment with mentoring and training
Company Benefits
Pension Scheme
Bike to Work Scheme
Gym/Wellbeing Contribution
Employee Purchase Scheme
Phone Repair Discount
Educational Assistance Program
Company Events
Free Parking
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