Customer Service Account Specialist Hybrid Based in Monaghan but candidate can live one hour drive from here.The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.The Opportunity: This role is in support of the Sales Director in providing excellent customer support to a diverse range of retail leaders in Ireland.The role will assist in the external engagement with key accounts in the retail sector.You should work to satisfy customers needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience.You will have excellent communication, analytical and negotiation skills and be customer service orientated.Ultimately, you should be able to assist in the growth of the business by building successful, long-term client relationships with stakeholders internally and externally with a key focus on delivering high standards of customer service and account management.Duties will include: Work closely with the clients to produce sales reports and adhoc business reports Generating functional specifications for new system designs & change requests.Plan and manage an engagement from initiation to business as usual.Advise customers in terms of Operational changes that are required in alignment with the technology rollout.Business Analysis of existing system modules for creating process flow diagrams and Business Documentation of the system.Developing and delivering training material for customers.Skills Required: 2+ yearsexperience in similar position, as support to a key account manager with experience dealing with multiples at HO level Experience in consulting for the entire lifecycle of a project.Excellent communication skills with ability to influence and get key issues escalated and resolved.Experience scoping, translating, with requirements and issues.Highly organised, with ability to prioritize and manage multiple customer engagements simultaneously in a high-pressure, real-time environment.Ability to work independently, or within a team Fluent English IT literate Ability to identify business problems & identify solutions.
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