Job Title:
Business Operations Associate
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Job Description
The role of Business Operations Associate involves providing support and oversight across a number of critical operational areas. This includes overseeing the cross-border operations function, undertaking cross-border country specific investigations, and working with relevant business stakeholders to ensure adherence to cross-border rules and regulations.
The work you do has direct impact on business decisions within your team.
Key Responsibilities:
* Produce regulatory and business reporting for cross-border management and other areas as required
* Analyse datasets to generate key insights for business reporting and monitor KPIs
* Prepare and deliver presentations on key business metrics
* Escalate anomalies or areas of concern to appropriate business and control partners as required
* Support in the creation and uplift of processes with a focus on automation and efficiency - process evaluation, mapping, design
* Create and upkeep procedural documents and work with the team to roll out training programmes and job aids
* Schedule and organise meetings, coordinating speakers and preparing agendas and minutes, including tracking action items
* Work with the team to look at long term strategic solutions and project manage any uplift work, as we continue to leverage firmwide best practices
* Lead ad hoc operational issues within the business management function
Required Skills, Capabilities and Qualifications:
* Strong skills in MS applications including PowerPoint, Excel, Word, Visio, and SharePoint
* Experience in operations, process managements or related field
* Prior experience in an analytical role, including evidence of producing reporting and presenting data-driven insights
* Process driven with a control mindset
* Business reporting, data visualization, and presentation skills
* Strong organisation and multi-tasking skills
* Excellent written and verbal communication and interpersonal skills
Benefits:
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
About Us:
Our first-class business in a first-class way approach to serving clients drives everything we do. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.