Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.Technical Operations Analyst (TOPS)All of our roles are hybrid – three days in the officeOffice Location: North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7Due to our growing teams, Interactive Brokers seeks an individual to join our expanding Technical Operations team. To provide the best online trading experience in the world, Interactive Brokers' software, systems, and other crucial business technology must be maintained, monitored, and supported at all times—across global locations—with vigilance, tenacity, and precision. To achieve this, Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals, unbound to any one specific skill or discipline. With bushido spirit, these operators develop tools, systems, and solutions to ensure the correct functioning of the various systems that comprise Interactive Brokers' platform.Operators gain experience and provide additional value by working under the expert direction of senior trade, skill, and industry professionals to resolve complex issues involving specific technology, hardware, and software components.Your Responsibilities:Monitor all aspects of the Interactive Brokers global brokerage systemAnalyse, address, escalate, and resolve brokerage system operational issuesCommunicate with exchanges to configure, test, and implement new trading technologiesWork with our developers to design new and improve existing brokerage processesDesign and develop new monitoring and automation processesAct as the primary escalation point for any and all technical issuesDemonstrate strong English communication skillsKey RequirementsA bachelor's degree or apprenticeship in a technical disciplineIn-depth knowledge of computers, networks, and technology in generalThe ability to analyse and solve problems promptly and accuratelyRecommendedPrior experience in a technology positionExperience with Unix/Linux-style command line interfacesPrior experience with scripting languages (e.g., Shell, Perl, Python)A keen desire to explore and learn new concepts, systems, and technologies