Job Title: Donor Experience Leader
This role involves overseeing all aspects of donor engagement, including relationship management and communication. You will lead a team responsible for delivering exceptional customer care to donors.
The ideal candidate will have experience in donor relations, customer service, or supporter engagement roles, preferably within the non-profit sector.
* Manage donor relationships
* Coordinate training sessions
* Design stewardship plans
* Analyse feedback for improvement
* Process donations and reconcile reports
You will collaborate closely with marketing and communications teams, as well as handle administrative tasks.
Requirements
To succeed in this position, you must:
* Hold a qualification in marketing or a related area
* Demonstrate proven experience in donor relations, customer service, or supporter engagement
* Prior experience leading and managing a high-performing team
* Strong attention to detail
* Excellent communication, organisational, and IT skills
Benefits
In return, you will enjoy a competitive salary and gain valuable experience within a reputable organisation. You will also benefit from a flexible work arrangement.