Overview
Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Ballinrobe
Role Purpose: You will be responsible for providing an outstanding customer experience through a helpful, friendly, and knowledgeable approach. The day to day duties include assisting the Shop Manager and team with the smooth running of the store, maintaining high standards, and processing customer bets. The role may involve opening and closing the business and, on occasion, managing shop operations.
Responsibilities
* Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.
* Step up and guide shop operations in the absence of the Shop and Assistant Manager, including:
o Opening and closing the shop
o Managing and guiding the shop team
o Cash management procedures
* You will have the opportunity to manage on occasion which will lead to further development opportunities.
* Combine working in a fast-paced retail environment with training/on-the-job support to continuously upskill and progress within the company.
* Provide an outstanding customer experience with a helpful, friendly, and knowledgeable approach.
* Accept bets as per procedure, accurately taking and processing customer bets through multiple channels (including betting terminals and in-shop EPOS transactions) in a timely manner.
* Act as a Brand Ambassador, including introducing customers to the multi-channel/digital journey.
* Work under pressure while remaining calm and continually seeking ways to improve yourself and the shop.
* Maintain shop presentation standards to a high quality throughout the working day.
* Ensure that all procedures (safety, compliance, and shop operations) are always followed.
* Work effectively as part of a team and support social responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
* Customer service focused
* Operate with trust and integrity
* Flexibility as business operates 7 days a week
* Adaptable to the shop environment
* Great attention to detail and strong numeracy skills
* Enthusiastic people person who can work on own initiative and as part of a team
* Keen interest in sporting industry/events and confident to build rapport with customers
* Aim to progress within the company
* Promote the company brand and be results focused
* Excellent communication skills
* Problem solve and think creatively
* Organised, reliable and dependable
* Proven good cash handling approach
Desirable Skills And Experience
* Industry/Retail experience welcomed but not essential, with full training provided on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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