A career in software engineering means you'll be part of a team that transforms customer challenges into solutions. As a Technical Support Professional, you should have experience in a customer-facing leadership capacity.
This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.
Responsibilities
* Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
* Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
* Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
* Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment.
* Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
We are seeking an individual who can thrive under pressure, autonomously navigate tasks with minimal active guidance, and possess a comprehensive understanding of IBM support, development, and service processes and deliveries.
Requirements
* Bachelor's Degree
* 2+ Years of experience
* Basic knowledge in Operating system administration (Windows, Linux)
* Basic knowledge in database administration (DB2, Oracle, MS SQL)
* English: Fluent in speaking and writing
* Analytical thinking, structured problem-solving techniques
Preferred Qualifications
* Master's Degree in Information Technology
* Knowledge with OpenShift
* Knowledge with Apache Flink and Kafka
* Knowledge with Kibana
* Knowledge with Containerization and Kubernetes
* Knowledge with products of IBM's Digital Business Automation Product Family
* Knowledge with Process/Data Mining
* Knowledge with Containerization
* Basic knowledge of process/data mining
* Basic knowledge of LDAP
* Basic knowledge of AI technologies
* Fluent in speaking and writing in English
About Our Team
We are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our team members, so the door is always open for those who want to grow their careers.
Our team is growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other team members grow, as well as collaborate with colleagues keeping in mind a team-focused approach to drive exceptional outcomes for our customers.