Are you looking for a career in customer service?
About This Role:
* Serving guests from around the world as they embark on their travel journey requires a unique blend of interpersonal skills and knowledge about hotel facilities and services.
* Creativity and problem-solving abilities are essential to create an effortless experience and build brand loyalty by answering questions and addressing guest concerns.
* Multitasking is crucial when handling incoming contacts for various hotel brands and assisting customers with booking needs or questions through preferred channels.
You will also be responsible for identifying guest reservation needs and using sales techniques to maximize revenue, ensuring compliance with policies and procedures, and providing support through assistance and guidance in issue resolution.
About Us:
We value our associates' growth and development. Our company offers clear career paths and opportunities to advance within 39 departments, spanning 95 roles including customer service, social media management, and digital content creation.
You will work alongside talented individuals who strive to provide exceptional support to our customers. If you're a skilled communicator, enjoy diversity, and thrive in a fast-paced environment, this could be the perfect opportunity for you.