Role Title
Inside Sales Account Manager
Business Area
Sales
About This Role
The Inside Sales Specialist will be directly responsible for 200 customers. This role also plays a vital role in ensuring smooth operations within the Sales Teams. This position is responsible for managing various aspects of sales support, including Accounts Receivable, Pricing, Pre‑Sales support, Age Debt management, and Order Management. The ideal candidate is detail‑oriented, customer‑focused, and able to handle multiple priorities in a fast‑paced environment.
Key Responsibilities
Sales
* Communicate clearly and confidently with customers
* Creating relationships with customers
* Reliability for delivery and support for customers
* Create and manage customer orders ensuring accuracy and timely fulfilment.
* Communicate with sales directors regarding order status, delays, or issues.
* Address and resolve order‑related discrepancies.
Pre‑Sales Support
* Assist the sales directors with preparing proposals, presentations, pre‑qualling lines and tender documentation.
* Provide detailed product information and assist in addressing customer queries during the sales process.
* Liaise with internal teams (e.g. Sales and Pricing, PreSales) to gather necessary resources for sales opportunities.
* Attending Customer meetings to ensure all relevant information is captured.
* Track and follow up on renewal of contracts and flag this internally to Sales prior to renewal dates.
Pricing
* Collaborate with sales and product teams to implement promotional pricing or changes to pricing structures.
* Prepare price quotes and proposals for customers, ensuring compliance with company policies.
* Analyse pricing data to identify trends and recommend pricing strategies
* Deal register, where applicable, and issue customer quotes.
Credit Management
* Proactively follow up with customers to ensure timely payments by supplying copy invoices and ensuring DD mandates correct and in place.
* Reconcile First Bill Reviews and resolve any discrepancies in collaboration with the Billing team.
* Support the resolution of billing disputes by coordinating between sales, customers, and billing teams.
* Regularly review aged debt reports and attend aged debt calls.
* Negotiate payment plans with customers, where necessary, to minimize overdue accounts.
* Issue credits where applicable and attend Credit Review Board Meetings.
Requirements
* Strong understanding of Accounts Receivable, pricing structures, and order management processes.
* Proficiency in Microsoft Office Suite, especially Excel and Word and CRM systems (e.g., CRM Dynamics).
* Excellent organisational and multitasking abilities.
* Strong interpersonal and communication skills, with a customer‑first mindset.
* Detail‑oriented with ability to analyse data and provide actionable insights
* Proactive problem‑solving and decision‑making abilities.
* Ability to work independently as well as in a team environment.
Key Performance Indicators
* Margin OTE Target
* Reduction in Quote to Bill Timeline
* Reduction in the 90 days + Aged Debt
* Right first‑time orders, bills and installation
Seniority level
Entry level
Employment type
Contract
Job function
Sales and Business Development
Industries
Telecommunications
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