Customer Service Supervisor About Your New Employer This is a great opportunity to join one of Irelands leading Insurance providers, and take on the role of Customer Service Supervisor.
This position is a great opportunity to join a fast growing company and continue to gain new skills and knowledge in a professional environment, this role is ideal for a candidate with previous experience in an insurance/financial services call center environment.
About Your New Job As Customer Service Supervisor, you will lead, motivate, and manage a highly skilled customer service team, hoping to achieve and exceed daily productivity and performance metrics across various product lines.
You will coach and guide your team while providing clear direction and developing their professional capabilities, and ensure efficient and courteous service, resolving queries and problems promptly and accurately.
As Customer Service Supervisor you will analyse department and team data and create reports to assist management in achieving call centre goals, while also proactively revise existing procedures to make improvements and increase productivity and efficiency.
What Skills You Need Must be APA qualified, ideally CIP qualified.
At least 2 years of proven supervisory experience in a contact centre environment, preferably in insurance or financial services.
Strong leadership skills with the ability to work under pressure while leading and motivating your team.
Flexibility to work during the Insurance Contact Centre opening hours of 8am-8pm, Mon-Sat.
Whats on Offer Competitive salary Hybrid working policy Opportunities for training and development to enhance your skills and career growth.
Whats Next Apply now by clicking the Apply Now" button or contact Aoife Lowe,, for more information.
If the job isnt quite right but you are looking for something similar, please get in touch.
We also have multiple Temp, FTC, and Contract jobs available.
Skills: Attention to detail customer supervisor insurance APA Benefits: See Description