Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Software Development Manager – CloudThe Genesys Cloud Analytics platform is the foundation on which decisions are made that directly impact our customer's experience as well as their customers' experiences. We are a data-driven company, handling tens of millions of events per day to answer questions for both our customers and the business. From new features to enable other development teams, to measuring performance across our customer-base, to offering insights directly to our end-users, we use our terabytes of data to move customer experience forward.In this role, you'll partner with software developers, product managers, and data scientists to build and support a variety of analytical big data products. The best person will be a strong leader that can mentor, guide, and grow a team of engineers in Ireland and North America, while also bringing a solid foundation of technical skills.Overview Of The RoleLead an agile team of software developers with regular 1:1s, clear goal setting, and ongoing coaching, supporting individual growth, performance, and team deliveryActively review code, mentor, and provide peer feedbackPrioritize projects and juggle competing resource requirementsHelp develop and deploy highly available, fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud Analytics platformBuild, deploy, maintain, and automate large global deployments in AWSWhat you will bring to the role:Proven track record in people management; leading, managing, and scaling high-performing technical teams, including responsibility for setting direction, driving execution, and fostering a culture of collaboration, accountability and growth & developmentEstablished experience as a software developer using Java or PythonHands-on experience working in a cloud environmentNice to have technical skills (or willing to learn):Experience working with Apache Kafka and/ or Flink for large scale streaming dataExperience working with Apache Druid for timeseries dataPractices we hold dear:Right tool for the right job over we-always-did-it-this-wayWe pick the language and frameworks best suited for specific problemsImmutable infrastructure and configuration as codeAWS for cloud infrastructureAutomation for everything. CI/CD, testing, scaling, healing, etcOur Benefits:Flexible work schedules and work-from-home optionsDevelopment and career growth opportunitiesExcellent pension schemeBonus schemeHealth InsuranceIncome Protection & Life AssuranceFamily-friendly leave allowances, including paid maternity and paternity leaveIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.