Operations Manager Opportunity
This is a full-time position working an average of 45 hours per week, 5 days over 7 to include weekends and public holidays. The role involves day-to-day operations of a busy hotel property.
Main Duties:
* The Operations Manager will work closely with the Hotel Operations Director on the management of the hotel's daily activities.
* Assume full responsibility for the hotel's day-to-day operations, including managing a team of staff.
* Work with the finance team to develop annual budgets and target proposals for the hotel.
* Collaborate with the Hotel Operations Director on strategy planning for the hotel.
* Ensure adherence to company policies and procedures with the hotel Management Team.
* Manage a team of up to 35-40 people on busy shifts.
* Drive sales/sales initiatives within the hotel in conjunction with the hotel's sales team.
* Coordinate the Health & Safety agenda in the hotel.
* Set and drive team objectives through agenda meetings and training and development with the senior team.
* Management/facilitation of bi-weekly sales, HOD and Food & Beverage Meetings as well as daily planning meetings.
* Ensure excellent service is provided to all guests/visitors to the hotel.
Requirements:
* Must have 2 years' experience as an Operations Manager within a busy 3*/4* hotel property.
* Must have a strong knowledge of all departments within the hotel with a particular emphasis on food & beverage, sales & events.
* Must have experience in training and developing both staff and Heads of Department (HODs).
* Must have a proven track record in achieving results/targets.
* Must be able to oversee the hotel's HACCP system.
* Previous experience working with hotel front office systems is essential.
* Must have an excellent understanding of hotel financials.
* Must have strong people management skills.
* Must have excellent communication skills.
* Must have excellent people skills.
* Must have excellent organisational skills.
* Must be able to work as part of a team and on own initiative.
* Must be fluent in English, both written and spoken.