Direct message the job poster from Pontoon Solutions
Principle Recruiter - Pontoon Solutions -Investment Banking UK & IRE
Senior Client Service Analyst - Custody
Limerick
6 months
One of our Large Financial clients is currently looking for a experienced Client Service Analyst - with Custody or TA, fund experience
ROLE
Based in Limerick, the successful candidate will be responsible for maintaining and developing client relationships internally & externally. The role entails developing and mentoring team members to understand the products and services that we support to ensure that we provide a superior level of service to our extensive client base. The successful candidate will assist with leading a developing team while at the same time ensure we exceed our client expectations for all custody queries.
RESPONSIBILITIES
* Oversight of a team of client service representatives that are responsible for day to day servicing of our clients.
* Point of consultation for clients.
* Initiates frequent, proactive communication.
* Leads / Conducts Service Reviews.
* Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc.
* Track service & delivery results against project plans and SLD (Service Level Delivery),
* Adherence to risk and control policies that are set forth by and regulated bodies
* Monitor service & delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback etc.
* Provide appropriate escalation of service & delivery and other relevant issues / opportunities to the Client Service Manager.
* Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
* Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact
* Set clear goals, expectations and provide regular updates to the team that objectives are being achieved.
* Support and guide partners development through daily coaching and training opportunities
* Complete all daily tasks that are expected from a Team Leader to ensure that we are compliant with policies.
Skills/ Experience
* Several years’ experience within Fund Services (preferably Custody)
* Previous leaderships skills
* Technical knowledge of the securities industry, its products and instruments.
* Excellent interpersonal skills including ability to persuade and influence change / best practice.
* Ability to communicate with partners and clients at all levels.
* Ability to foster an inclusive environment within team.
* Ability to learn and share knowledge on client strategy, infrastructure, products,
* Organisational skills with the ability to multitask and prioritise when needed.
* Proven ability to drive service delivery, efficiency, effectiveness and productivity.
* Ability to identify and implement areas of improvement that will have a lasting effect on the department.
Team player who understands what it is to be a leader in a developing department
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Analyst
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