Overview
Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week. We deliver best-in-class Customer Support and Market Research services to national and international markets. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands. Irish-owned and based in Cork, the organisation prides itself on the strength of its communications across multiple platforms including digital and telecoms support.
The position
We are currently looking for a Customer Service agent to support our 24x7 Nighttime and after-hours operations. You will be responsible for providing a top-class customer experience and administration tasks via telephone across nighttime shift patterns on Fridays & Saturdays. Shifts include -
* 10 PM to 8 AM
* 12 AM to 6 AM
Mandatory onsite training with an option to work remotely once training is fully completed.
Responsibilities
* Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;
* Ensure the highest standards of customer service are upheld at all times;
* Swiftly resolve customer queries with an emphasis on first contact resolution;
* Partake in administration tasks;
* Identifying customer needs and providing the right solutions to customers;
* Meet performance goals and objectives.
The role
* Telephone Answering support;
* Maintaining an up-to-date knowledge of procedures;
* Answering customers\' enquiries via telephone;
* Administrative duties;
* Highlighting trends and issues to the daytime team;
* Compiling handovers to daytime agents.
Requirements & Beneficial Attributes
* The ability to multitask.
* Customer-focused and empathetic;
* Time Management;
* Flexible to changing business requirements and operations;
* Good interpersonal and customer care skills.
Skills
* Excellent communication skills;
* Customer Service experience is favourable;
* Team & People Skills;
* Detail-oriented.
Next Steps
If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com
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